Our Editorial Process
Mattioni’s Learning Center is written to help you make confident decisions about your home’s plumbing, heating, and cooling. That responsibility is one we take seriously. Becoming informed before making a large home system investment is the best (and only) way to make a confident decision that lasts for years to come. Our Learning Center takes complex, technical topics and puts them in easy-to-understand terms. So, how do we hold our content to the same standard of accuracy we hold our work to in the field?
This page explains how our content is created, who reviews it, how we verify what we publish, and how we make corrections and updates.
Why we publish
Mattioni has served Greater Philadelphia and Southeastern Pennsylvania since 1948. In more than 75 years of work in our neighbors’ homes, we’ve answered the same questions thousands of times: Why is my water pressure dropping? How long should this system last? Is this repair worth it, or is it time to replace?
Our Learning Center exists to answer those questions honestly and clearly, whether or not you ever call us. We’d rather give you the information to understand your home than withhold it. Providing good information is a part of our foundation. It’s one of the reasons we’ve built so many long-term relationships in our community.
Who creates our content
Our articles are produced by Mattioni’s content team and reviewed by the licensed tradespeople who do this work every day.
The writing is led by our Content Manager, who is responsible for the accuracy of everything we publish. But no article is published on the strength of good writing alone. Plumbing, heating, and cooling systems are highly technical and complex. Our content team is here to make them as easy to understand as possible.
How our subject matter experts verify our content
Every article that contains technical guidance goes through expert review before it is published. Here is how that works:
- Drafting. A writer on the content team produces the article, drawing on customer questions we hear in the field, manufacturer documentation, and applicable code.
- Technical review by a qualified expert. The draft is assigned to a Mattioni subject matter expert in the relevant trade (plumbing or HVAC). The reviewer checks every technical claim against three things:
- Current code
- Manufacturer specifications
- Real-world field experience
- Revision and sign-off. Anything the reviewer flags is corrected before publication. An article is only published once the subject matter expert is satisfied that it is accurate.
The sources we rely on
When an article makes a factual claim, we ground it in a source we can stand behind. In order of preference, those are:
- First-hand field experience
- Manufacturer documentation
- Applicable codes
- Recognized industry authorities
We don’t make guarantees about outcomes that depend on the specifics on your home and equipment. And we avoid presenting opinion as fact.
How we handle accuracy and correction
We work hard to get things right the first time, but when we learn that something we’ve published is outdated, we correct it promptly.
If you believe something in our Learning Center is wrong, we want to hear about it. You can reach our Content Manager directly at jmeyer@callmattioni.com. We review every correction request, and where a correction is warranted, we make it.
Editorial independence
Our Learning Center is editorial, not promotional. The goal of an article is to answer your question accurately, not steer you toward a sale. Our recommendations are based on what’s genuinely useful to the average homeowner, and the guidance we publish is not dictated by what’s most profitable for us to sell. When an honest answer is “you may not need a professional for this,” that’s the answer we give.
Questions, corrections, or feedback
We welcome it all. Reach our Content Manager, Jarod Meyer, at jmeyer@callmattioni.com or contact Mattioni at (610) 400-8510.