Privacy Policy
Last updated: July 1, 2026
At Mattioni Plumbing, Heating & Cooling, we respect your privacy and value your trust. When you visit our website, contact our team, schedule service, fill out a form, call us, text us, or interact with our company, you may share personal information with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you may have.
We use personal information to provide plumbing, heating, cooling, sewer, drain, and home comfort services, communicate with customers, improve our website, and operate our business responsibly.
This policy applies to information collected through our website, online forms, phone calls, text messages, emails, service requests, promotions, community programs, job applications, and other ways you interact with Mattioni Plumbing, Heating & Cooling.
By using our website or sharing information with us, you agree to the practices described in this Privacy Policy.
Our Privacy Promise
Table of Contents
- Information We Collect
- How We Collect Information
- How We Use Your Information
- Phone Calls, Call Recording, and Text Messages
- Email Marketing and Customer Communications
- Cookies, Analytics, and Website Tracking
- How We Share Information
- Third-Party Websites and Services
- How Long We Keep Information
- How We Protect Information
- Your Privacy Choices
- Children’s Privacy
- State Privacy Rights
- Changes to This Privacy Policy
- Contact Us
1. Information We Collect
We collect information that helps us respond to requests, provide service, communicate with customers, improve our website, and run our business.
The information we collect may include:
- Name
- Home address or service address
- Email address
- Phone number
- Billing or payment information
- Appointment details
- Details about a plumbing, heating, cooling, sewer, or drain issue
- Photos, files, or messages you choose to submit
- Information related to coupons, memberships, promotions, giveaways, or community programs
- Information provided when nominating a nonprofit, organization, or individual
- Employment-related information if you apply for a job
- Website usage information, such as pages visited, clicks, and form activity
You may provide this information when you schedule service, request an estimate, fill out a form, call us, text us, email us, use a coupon, enter a promotion, nominate an organization, apply for a job, or contact us for another reason.
Please do not submit sensitive personal information through our website forms unless it is needed for your request.
2. How We Collect Information
We collect information in several ways.
Information You Provide Directly
This includes information you enter into a form, share during a phone call, send by email, provide through a text message, or give to a member of our team.
Examples include scheduling a service appointment, requesting information, asking a question, submitting a nonprofit nomination, signing up for updates, or applying for a position with our company.
Information Collected Automatically
When you visit our website, certain information may be collected automatically. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on our site
- Links or buttons clicked
- Referring websites
- General location information
- Form activity or call tracking information
This information helps us understand how visitors use our website, improve our content, measure marketing performance, and maintain a better online experience.
Information from Business Tools We Use
We may collect or store information through tools and systems that help us operate our business. These may include scheduling software, customer relationship management systems, email platforms, text messaging tools, call tracking tools, analytics tools, advertising platforms, review platforms, payment systems, and other service providers.
These systems help us manage appointments, communicate with customers, send reminders, process payments, improve service, and keep accurate business records.
3. How We Use Your Information
We use personal information to provide service, communicate clearly, and improve your experience with Mattioni Plumbing, Heating & Cooling.
We may use your information to:
- Schedule, confirm, and complete service appointments
- Respond to questions or information requests
- Provide estimates, recommendations, or service options
- Contact you about plumbing, heating, cooling, sewer, or drain needs
- Send appointment reminders and service updates
- Follow up after service
- Process payments or answer billing questions
- Manage coupons, promotions, memberships, giveaways, or community programs
- Send educational content, newsletters, offers, or company updates
- Send text messages when you have opted in or when allowed by law
- Send email communications through our customer and marketing systems
- Improve our website, content, customer service, and advertising
- Track website performance and marketing results
- Train our team and improve customer experience
- Maintain business records
- Protect against fraud, misuse, or unauthorized activity
- Comply with legal, insurance, tax, accounting, or business requirements
We only use personal information for business, service, communication, legal, safety, and operational purposes.
4. Phone Calls, Call Recording, and Text Messages
Phone Calls and Call Recording
When you call Mattioni Plumbing, Heating & Cooling, your call may be recorded or monitored. We may use call recordings for quality assurance, training, customer service, dispute resolution, business records, and to better understand your service needs.
A recorded call may include your name, phone number, address, appointment details, service concerns, and any other information you choose to share during the call.
If a call recording notice is provided and you continue the call, you consent to the recording or monitoring of that call where permitted by law.
Text Messages and SMS Marketing
If you provide your mobile phone number, we may use it to send text messages. These may include appointment updates, reminders, service follow-ups, review requests, promotional offers, or other customer communications.
Marketing text messages are sent only when allowed by law and may require your consent. Message frequency may vary. Message and data rates may apply.
You can opt out of marketing text messages at any time by replying STOP to a message from us. You may also contact us directly to update your communication preferences.
Even if you opt out of marketing text messages, we may still send non-marketing messages related to active service, scheduling, billing, safety, or other important business matters where allowed by law.
5. Email Marketing and Customer Communications
We may use your email address to send helpful and service-related communications.
This may include:
- Appointment confirmations
- Service reminders
- Follow-up emails
- Estimates or service information
- Educational articles or videos
- Newsletter content
- Promotions or offers
- Membership information
- Review requests
- Customer surveys
- Company updates
You can unsubscribe from marketing emails by using the unsubscribe link included in those emails.
If you unsubscribe from marketing emails, you may still receive service-related emails. For example, we may still contact you about an appointment, estimate, payment, warranty, membership, or other active customer matter.
6. Cookies, Analytics, and Website Tracking
Our website may use cookies, pixels, tags, scripts, and similar tracking tools.
Cookies are small files placed on your device when you visit a website. They help websites function properly, remember certain preferences, and understand visitor activity.
We may use cookies and tracking tools to:
- Understand how visitors use our website
- See which pages are most helpful
- Improve website layout, speed, and content
- Track form submissions and phone calls
- Measure advertising performance
- Support remarketing or advertising campaigns
- Understand which content helps customers make informed decisions
- Find and fix website issues
We may use third-party tools from companies such as Google, Meta, or similar providers. These tools may collect information about your device, browser, website activity, and interactions with our ads or website.
You can control cookies through your browser settings. If you block cookies, some parts of our website may not work as intended.
7. How We Share Information
We do not sell your personal information to data brokers or outside companies for their own marketing lists.
We may share limited information with trusted service providers that help us operate our business, provide service, communicate with customers, process payments, measure website performance, and improve our marketing. These providers only receive the information needed to perform their services for us.
These may include:
- Scheduling and dispatch providers
- Customer relationship management systems
- Email and text messaging platforms
- Payment processors
- Financing partners, when you ask about or apply for financing
- Marketing and advertising platforms
- Website hosting and maintenance providers
- Analytics providers
- Call tracking and call recording providers
- Review and reputation management platforms
- Professional advisors, such as legal, accounting, insurance, or business consultants
- Government authorities, regulators, or law enforcement when required by law
We may also share information when:
- You give us permission
- It is needed to complete your request
- It is needed to provide service
- It helps protect our customers, team members, business, property, or legal rights
- It is required by law
- Our company is involved in a merger, sale, transfer, or similar business transaction
We only share information when there is a business, service, legal, safety, or operational reason to do so.
8. Third-Party Websites and Services
Our website may include links to third-party websites. These may include financing providers, review platforms, social media pages, manufacturers, partner resources, or other outside websites.
Once you leave our website, we are not responsible for the privacy practices, security, or content of those third-party websites.
We encourage you to review the privacy policy of any outside website you visit.
9. How Long We Keep Information
We keep personal information for as long as reasonably needed to provide service, maintain records, communicate with customers, meet legal requirements, and operate our business.
How long we keep information may depend on:
- The type of information
- Why it was collected
- Whether you are an active customer
- Legal, tax, insurance, or accounting requirements
- Warranty, service, or membership needs
- Dispute resolution or business recordkeeping needs
When information is no longer needed, we may delete it, anonymize it, or securely store it according to our business practices.
10. How We Protect Information
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These steps may include administrative, technical, and physical safeguards. We also work with service providers that are expected to protect the information they handle for us.
However, no website, system, transmission, phone system, or storage method is completely secure. We work to protect your information, but we cannot guarantee absolute security.
11. Your Privacy Choices
You may have choices about how your information is used.
Depending on where you live and what type of information is involved, you may be able to:
- Ask what personal information we have about you
- Request that we correct certain information
- Request that we delete certain information
- Opt out of marketing emails
- Opt out of marketing text messages
- Change your cookie settings in your browser
- Ask questions about how your information is collected or used
To make a privacy-related request, contact us using the information listed below.
We may need to verify your identity before responding to certain requests. This helps us protect your information and make sure we are responding to the correct person.
12. Children’s Privacy
Our website and services are intended for adults, homeowners, property owners, and people seeking plumbing, heating, cooling, sewer, drain, or related home services.
We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
13. State Privacy Rights
Depending on where you live, you may have additional privacy rights under state privacy laws.
These rights may include the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain uses of personal information
- Ask how personal information is collected, used, or shared
If you would like to make a privacy request, please contact us using the information below. We will review and respond to your request as required by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update it, we will change the “Last updated” date at the top of this page. Changes are effective when posted unless otherwise stated.
Your continued use of our website or services after changes are posted means you accept the updated policy.
If we make important changes, we may provide additional notice when appropriate.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
Mattioni Plumbing, Heating & Cooling
202 W Uwchlan Ave
Downingtown, PA 19335
Phone: (610) 269-0884
Website: https://www.callmattioni.com/