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Last Revised: 12/23/2024
We get it – there’s a lot that goes into choosing an HVAC installation company. At Mattioni, we may be a great fit for some, but not all. Your needs may be different than your neighbors’, and that’s ok.
We’re willing to bet this, though: you both have one thing in common – you’d rather not go through a nightmarish contractor experience. If you’ve been fortunate enough have avoided a bad experience with a home services company, that’s great. But you probably don’t want to start now.
No matter where you go from here, our team is committed to assisting you as you search for a company to entrust with your home’s comfort – even if that’s not us. That means knowing exactly what to look for in an HVAC company before choosing one.
You ought to know about the major green flags (and red ones) that should raise some eyebrows when speaking with installation companies like us. This goes for everything from how they talk about the equipment, to their service quality, and pricing flexibility.
Let us assist you as you look for answers to the most pressing questions in your heating or AC system installation partner search going forward.
What to Look for in a Heating and Cooling System Installation Company
How Do They Talk About the Brand of Equipment?
In today’s day and age, all heating and equipment contains the same moving parts regardless of the brand. They’re sometimes even manufactured by the same parent company. In looking from brand to brand, there aren’t many differences in the quality of heating or cooling you’ll get from comparable systems.
All the top HVAC brands – Lennox, Amana, Carrier, Trane, Goodman – will get the job done in virtually the same way. In fact, if you take off the outer shell off equipment made by each of these manufacturers, you’d see almost the same things inside.
What does that mean for you? If you’ve consulted with an HVAC service provider who insists one brand is far superior to the others, they may be looking out for their own best interests instead of yours. This could be a red flag of what’s to come.
Conversely, if you’re speaking with a company that’s willing to explore how the warranties and support after installation vary from brand to brand, this might be a green flag that they’re prioritizing your interests. Be sure to work with a company that works with your wants and needs as you find an HVAC brand that fits your home.
How Can You Tell What Service Quality You’ll Receive?
The quality of your HVAC equipment installation is going to set its performance, efficiency and longevity on a trajectory that will directly impact your future comfort, bills, and system repairs.
No matter which system you’re installing (an air conditioner, furnace, heat pump, boiler, or mini split), it’s a mechanical and electrical process that entails several steps. Things like properly removing your old unit, running refrigerant lines, making electrical connections, and charging the system are all important and require specialized skills that take years to develop. It’s a much more nuanced process than swapping out your refrigerator or dishwasher.
How do you know if you’ll be receiving a high-quality installation?
If you don’t know what to look for, this can sometimes be a tough question to answer. But if you do, it’s no mystery.
Companies that offer high-quality customer service prior to installation services can typically be counted on to keep that experience going throughout the entire relationship. Prompt response, kind customer service, and knowledgeable technicians are some green flags of an overall trustworthy company.
The quality of an HVAC company’s website can potentially say a lot about its ability to deliver top-notch services too. Don’t be afraid to take a detailed look around the website of any company you’re considering. Some green flags that can signal high-quality installation services are employee training programs, testimonials, and educational resources. Be diligent with your face-to-face conversations as well (they should supersede some of your internet research) by asking about employee training, past work, and their educational resources.
Companies that invest in training programs are more likely to provide high-quality installation services– so be sure to ask how new employees are trained. This could be a clear green flag that a company invests in their people to continue delivering high-quality services. Meanwhile, if you can’t get direct answers to how their technical staff is trained, it could be a big red flag.
Pay attention to any shortcomings in your experience.
Don’t overlook poor customer service, it can also be a red flag that this company’s installation won’t set your system up for optimal long-term performance, efficiency, and health. If your time isn’t being valued, keep exploring HVAC installation companies and prioritize their trustworthiness and customer experience.
Unfortunately, HVAC systems are improperly installed every day, which can result in sub-optimal performance and efficiency levels. In other words, your home won’t be as comfortable, and your energy bills will be higher. Not to mention it can also heighten the risk of a breakdown, increase the maintenance needed, and potentially shorten the lifespan of the equipment.
Are They Flexible with Upfront Pricing & Financing Options?
Your system installation’s affordability might be at the top of your priority list. Finding ways to limit the expense without sacrificing performance and reliability is of the utmost importance.
Here’s a quick checklist of strategies to make your HVAC investment more affordable:
- Evaluate different types of equipment. You may be able to slide your installation price down directly by opting for a different type of system. Consider lower efficiency, single-stage heating and cooling systems for a more affordable upfront price.
- Opt out of technology and indoor air quality upgrades. While your air quality and the connectivity of your heating and AC systems are both important parts of your home, they can drive up installation costs. Sticking with the basics can make your investment more affordable.
- Take advantage of no-interest payment plans. Don’t want to sacrifice that new smart thermostat or a high-efficiency system? Identifying an HVAC company that offers no-interest payment structuring is one of the best ways to make your investment more affordable without giving up efficiency boosts and technology upgrades. Smaller companies may not be positioned to offer this, so locating a service provider that can structure payment in a way that works for you can open your possibilities up to more efficient systems, indoor air quality products, and smart thermostats.
- Explore all financing options. In addition to no-interest payment plans, there are a few other ways to finance your HVAC installation and make the investment more manageable. You may qualify for financing options directly through an installation company that can spread payments out up to 10 years. You can also rely on credit cards or outside loans to reduce the upfront cost of your system, keeping more money in your wallet.
- Get a few quotes. Want to be sure that you’re getting a good deal? Test out a few different installation companies and compare quotes. When doing so, however, don’t forget to consider the installation quality you’ll be receiving. Some companies may offer a lower quote but may be staffed with less experienced installation crews or offer less support after providing services. This can be a delicate balancing act, but choosing a trustworthy company should be at the center of your decision.
The affordability of your HVAC installation is an integral part of your decision, but a high-quality installation from a reputable service provider doesn’t have to break the bank. Exhausting the strategies listed above can make high-efficiency systems and high-quality installation companies financially attainable. As you explore your HVAC investment options, look to strike a balance between cost and quality that’ll maximize your home’s comfort and customer experience.
Are They Trustworthy for Support after Installation?
The ongoing maintenance of your heating and cooling systems is what will keep it running at optimal efficiency levels and protect its health, prolonging its lifespan. When evaluating service providers, it may be valuable to think not only of your installation for today but also of the maintenance needs in the future.
Vetting your HVAC installation company from a maintenance perspective as well can pay off in the long run. Explore and compare all in-house warranties as they can indicate how strongly each company stands behind its services.
There’s a wide range of professionalism and customer experiences in the home services industry, so it’s wise to value how you’re treated along the way as you move forward with any given installation company. It’s not unheard of for issues to arise immediately following an installation. If this happens to you, how promptly you’ll receive callback service in the days after your new system is hooked up usually reflects how you were treated at earlier stages of the process.
Small HVAC operations may not have the manpower to quickly come back to your home, while the biggest companies may be more focused on driving new business than maintaining their relationships with existing customers.
At Mattioni, our long-standing guarantee is for our Service to go Swimmingly, and we stand behind that with speedy service should any unforeseen problems arise. We have the staff on-hand to quickly send an experienced professional back to your home, doing whatever it takes to make sure that you have a 5-star experience.
Our VIP memberships are designed to lower repair costs should any plumbing, heating, or cooling issue arise in the future – keeping you safe, guaranteeing your comfort, and prolonging your systems for years to come. Here is some of what’s included in a Mattioni VIP Membership:
- 2 HVAC tune-ups per year
- 1 plumbing inspection per year
- 1 water quality test per year
- Discounted rates and fees
- 30% off some select HVAC repairs
- Priority service
Explore all Mattioni VIP Membership benefits, warranties, and guarantees here.
We’re a third generation, family-owned and operated company, and our customers are a part of that family. Our core values are what have helped us stay in business for over 75 years, and we strive to represent them every day with all our customers.
Do They Have Plentiful Resources & Availability?
Some homeowners might overlook the resources available to each service provider when exploring heating and cooling companies. This is the backbone of every HVAC company that will determine the quality of customer experience they can offer.
For example, smaller Mom & Pop style companies might be forced to order parts or delay services due to the limits of their resources. And on the other end of the spectrum, the largest HVAC companies are entirely profit driven (some are even publicly traded companies), meaning your customer experience could take a backseat.
At Mattioni, we have a fully-stocked warehouse that we rely on every day to deliver speedy services done right the first time. We’re big enough to get your job done quickly and small enough to care about doing it right.
Making the Pieces of Your HVAC Installation Fit
In a lot of ways, choosing a service company is like picking the right pair of shoes. You should be comfortable trying them on for size, while feeling confident and supported every step of the way.
No matter what direction your heating or cooling system replacement process takes you, make sure that you find an installation partner who not only knows their stuff, but also respects your time, your home, and your budget.
Finding the right fit for your home’s needs could also mean accounting for unforeseen issues. If things happen to get complicated after your installation, you’ll want to be able to count on your partner for a hassle-free, high-quality experience. If you’ve been burned by an unreliable home service company before, you know how important it is to choose a trustworthy one.
Not every provider has the experienced staff, resources, and the financing options necessary to deliver a high-quality installation that doesn’t break the bank. Mattioni has proudly built its business on all three. But what truly sets us apart is our people.
Our services are the best because we only hire the best people. We continually invest in our employees with ongoing training for technicians of all skill levels. When you hire Mattioni for your heating and cooling needs, you’re getting top-notch services from people who go the extra mile to make sure your house is a place you can call home.
But don’t just take our word for it – here’s what some people are saying about their experience with Mattioni:
“Mattioni reps and technicians were great to work with from the initial diagnosis of our 20-year-old HVAC system to options, costs, and final installation. The crew finished the complete installation of our new system in about 4 hours. They were on time, professional, and left the place spotless. They are a 5-star group all around.” – Rick S.
“Everyone I encountered was professional. Thorough explanation of the AC installation. On time. Had to work in the attic… excellent cleanup. Would highly recommend this company for any plumbing, heating and AC services.” – Janet W.
“The technician explained his diagnostic process and what was working and what was not working with my AC unit. Very knowledgeable and definitely tried to solve the problem. I will need a new system, but I feel confident there were no options to salvage or repair the one I have.” – Alicia M.
People sometimes call us a premium service provider. That’s not just because of our superior workmanship quality, but because of our top-of-class customer satisfaction levels too. It’s not surprising that in over 75 years in business, we’ve built a reputation for getting the job done right the first time. But our customers don’t just choose us for our expertise – they stay with us because we treat them like family.
